Customers who have purchased our products are entitled to return the items for a full refund within 14 calendar days from the date of receipt.
 
Orders, once submitted and confirmed, cannot be canceled or amended in any way.
 
This return policy applies exclusively to products purchased directly from our platform; items bought through other channels are not eligible for return under this policy.
 
To qualify for a return, products must be sent back in their original, unused condition, packaged in the intact original wrapping provided at the time of delivery.
 
To initiate a refund request, please send an email to xlclubservice@gmail.com or reach out via WhatsApp, with your unique order number clearly stated in the subject line or message header.
 
A member of our sales team will review your request and notify you of your return eligibility, as well as any further steps you may need to take to complete the process.
 
xlclub shall not bear any liability for lost or damaged products during the return shipping process.
 
For any inquiries or issues related to your orders, please contact our customer service team at xlclubservice@gmail.com, and ensure that you include your order number in all communications for prompt assistance.